At Neersona, we are committed to delivering your products in a timely and efficient manner. Please review our shipping policy below to better understand how we handle your orders and deliveries.
1. Processing Time
Once your order is placed, it will be processed and shipped within 5 to 7 working business days. Please note that processing time may vary depending on product availability, order volume, and shipping destination.
2. Shipping Methods
We offer a variety of shipping methods to meet your needs. Available shipping methods will be displayed at checkout, along with associated costs based on your location. Some of our shipping methods include:
- Standard Shipping: Estimated delivery time of 5 business days.
- Expedited Shipping: Estimated delivery time of 7 business days.
- Overnight Shipping: Available for eligible items. Delivery is made the next business day after shipment.
3. Shipping Costs
Shipping costs depend on the destination and the size of your order. Shipping charges will be calculated and displayed at checkout before you complete your purchase. Please note that any applicable taxes and duties are not included in the shipping cost and may be charged upon delivery depending on your location.
4. Free Shipping
The free shipping offer will automatically be applied at checkout if your order qualifies.
5. Order Tracking
Once your order is shipped, we will send you an email with a tracking number so you can monitor the progress of your delivery. Please note that it may take up to 24 hours for the tracking information to be updated in the carrier’s system.
6. International Shipping
We currently offer international shipping to the following countries: [insert countries]. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Delivery times for international shipments may vary based on location and customs processing times.
7. Lost or Damaged Items
If your package is lost or arrives damaged, please contact us immediately at [insert contact email] or [insert contact phone number]. We will assist you in filing a claim with the shipping carrier and resolve the issue as quickly as possible.
8. Shipping Restrictions
Certain items may be subject to shipping restrictions depending on your location. This may include items that are hazardous or restricted by law. In these cases, we will notify you and work with you to find an alternative solution.
9. Delivery Address
Please ensure that the shipping address you provide is correct. Neersona is not responsible for delayed or lost shipments due to incorrect addresses provided by the customer.
10. Customer Service
If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us:
- Email: info@neersona.com
- Phone: +91 92115 77761