1. Eligibility for Refunds
We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, you may be eligible for a refund under the following conditions:
- Enjoy hassle-free returns within 2 days of delivery.
- Products must be unused, in original packaging, and include all tags.
- Refunds are processed within 7–10 working days after pickup and verification.
- For products purchased under Buy 1 Get 1 or other promotional offers, refunds will be issued to the Neersona Wallet only.
2. Non-Refundable Items
Certain products are exempt from being returned or refunded. These include:
- Gift cards
- Downloadable software products
- Health and personal care items
- Customized or personalized products
3. Refund Process
To initiate a refund:
- Contact our customer service team at [insert contact email or phone number] with your order details and reason for the refund request.
- Our team will review your request and may ask for additional information or documentation.
- If your refund is approved, we will process it to your original payment method within 7 days.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
5. Exchanges
If you received a defective or damaged item, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
6. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
- Email: info@neersona.com
- Phone: +91 92115 77761